Introduction: "Welcome to DHO Candle Co, a haven for handcrafted candles. Based in Spokane, Washington, our mission at DHOCandleCo.com is to offer premium quality candles that enhance your living spaces."
Acceptance of Terms: "By using DHOCandleCo.com, you agree to these Terms and Conditions set forth by DHO Creations."
Product Information: "DHO Candle Co specializes in soy-based candles with unique fragrances. Handmade in nature, each candle might show slight variations."
Pricing and Payment: "Our website lists candle prices. DHO Creations accepts various payment methods, with all prices inclusive of sales tax."
Shipping Information for DHO Candle Co:
We currently ship only within the contiguous United States.
Enjoy free shipping on all U.S. orders over $100.
Orders are shipped from Spokane, Washington and may take 4-6 days to arrive after the ship date. Additional processing time may apply.
Order confirmations and tracking information are sent via email.
U.S. orders typically arrive 1-5 days after shipping, depending on location.
We use special packaging to protect candles from weather and damage during transit. In extreme temperatures, minimize outdoor exposure of delivered goods.
Note: Additional shipping time may be required for Hawaii and Alaska.
Return and Refund Policy: "Returns and exchanges are accepted within 30 days for unused candles in their original packaging."
User Conduct: "Users of DHOCandleCo.com must adhere to responsible use, avoiding any illegal activities on our site."
Intellectual Property: "All content on DHOCandleCo.com is the property of DHO Creations and protected under copyright laws."
Limitation of Liability and Disclaimer of Warranties: "DHO Creations is not liable for damages from use of our website or products, which are provided without warranties."
Indemnification: "Users agree to indemnify DHO Creations against claims related to their use of DHOCandleCo.com."
Governing Law and Jurisdiction: "These terms are governed by Washington state law, with disputes resolved in local jurisdiction of Spokane."
Amendments to Terms: "DHO Creations may modify these terms at any time, with changes effective immediately upon posting on DHOCandleCo.com."
Return and Refund Policy
Returns Policy:
If you're not in love with your purchase, return or exchange unused products within 30 days of delivery.
Customers are responsible for safe return shipping.
For damaged or defective candles, contact us for a hassle-free replacement.
Get a full refund for unburned candles or unused melts returned within 30 days, including the original shipping charge.
For exchanges, indicate the desired fragrance and return the item within 30 days.
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